1. Home
  2. FAQ
Help Centre

1xcasino FAQ — Answers for
Pakistan Players

Looking for quick answers about deposits, withdrawals, bonuses, cricket betting, or your account? You are in the right place. Browse all the common questions Pakistan players ask about 1xcasino, organised by topic so you can find what you need fast.

Account Deposits Withdrawals Bonuses Games & Betting Security Responsible Gaming
40+
FAQ answers covering every topic
7
Topic categories for easy browsing
PKR
All banking info in Pakistani Rupees
24/7
Support available for Pakistan players
Quick Topics

What Can We Help You With?

The most common areas Pakistan players ask about are covered in detail below. Click any card to jump to the relevant FAQ section.

Account & Registration

How to register, verify your identity, update your details, reset your password, and manage your 1xcasino account settings from Pakistan.

Deposits & PKR Banking

Everything about funding your account using JazzCash, Easypaisa, Raast, bank transfer, and cards — minimum amounts, processing times, and troubleshooting.

Withdrawals & Cashouts

How to withdraw your PKR winnings, how long it takes, what documents you might need, and what to do if a withdrawal is delayed.

Bonuses & Promotions

How the welcome bonus works, wagering requirements explained in plain language, reload offers, free bets, and how to check your active bonus status.

Games, Slots & Cricket Betting

Questions about the game lobby, PSL and T20 cricket betting markets, live casino tables, slot games, bingo rooms, and how odds work.

Responsible Gaming

How to set PKR deposit limits, session time reminders, self-exclusion options, and how to keep your gaming within a budget that is right for you.

Jump to Section

Account Deposits Withdrawals Bonuses Games & Betting Security Responsible Gaming

Quick Links

Register Login Deposit PKR Withdraw Platform Game Lobby

How to use this page: Each section below covers a specific topic. Click any question to expand the answer. If you cannot find what you are looking for, visit the Platform page for a full overview of how 1xcasino works.

Section 1

Account & Registration

Go to the Register page and fill in your full name, email address, Pakistan mobile number, and a strong password. Once you submit your details, you will receive a confirmation email — click the link inside to activate your account. The whole process takes under two minutes on mobile or desktop. You must be at least 18 years old to register.

No — each player is allowed one account only. Having multiple accounts is against the platform rules and can result in all accounts being suspended and any balances forfeited. If you have accidentally created a duplicate, contact support through the FAQ page to resolve it before attempting any deposits or withdrawals.

Identity verification may be required before your first withdrawal or when your account reaches certain activity thresholds. You will typically need to upload a clear photo of your Pakistani CNIC (both sides) and a recent selfie. Documents are reviewed within one to two business days. Verified accounts enjoy faster withdrawals and higher transaction limits.

On the Login page, click "Forgot password?" and enter your registered email address. A reset link will be sent to your inbox — usually within a few minutes. If you do not see it, check your spam or promotions folder. The reset link expires after 24 hours, so use it promptly. Once reset, log in with your new password immediately.

Yes. Log in to your account, go to account settings, and you can update your contact details. Some changes — particularly to your registered email — may require identity verification for security reasons. If you are having trouble updating your details, reach out to support and they will guide you through the process.
Section 2

Deposits & PKR Banking

1xcasino supports JazzCash, Easypaisa, Raast, standard bank transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR so there is no currency conversion involved. The full list of available methods is shown on the Deposit page once you are logged in to your account.

Minimum deposit amounts vary by payment method but are generally accessible for most Pakistan players. JazzCash and Easypaisa deposits tend to have the lowest minimums, making it easy to start with a small amount and get comfortable with the platform before depositing more. Check the Deposit page for the exact limits per method.

JazzCash, Easypaisa, and Raast deposits are typically credited within minutes. Bank transfers can take longer depending on your bank — usually a few hours during business days but potentially longer over weekends or public holidays. If a deposit has not appeared after two hours and you have a payment confirmation, contact support with your transaction reference.

1xcasino does not charge any deposit fees on its side. However, your bank, mobile wallet provider, or card issuer may apply their own transaction fees or mobile data charges. This is outside of 1xcasino's control. To avoid surprises, check your payment provider's fee schedule before initiating a large deposit.

First, check your JazzCash or Easypaisa wallet balance and confirm the transaction went through on your end. If funds were deducted but your 1xcasino balance was not updated, take a screenshot of your payment confirmation and contact support. Do not attempt the same deposit multiple times — this can result in duplicate charges that take time to reverse.
Section 3

Withdrawals & Cashouts

Log in to your account and go to the Withdrawal page. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount you want to withdraw in PKR, and confirm. Make sure your account is verified before requesting your first withdrawal, as unverified accounts may have withdrawal requests held pending KYC completion.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours of approval. Bank transfers typically take one to three business days depending on your bank. Withdrawals submitted during peak hours or close to banking cut-off times may take slightly longer. You can track the status of your withdrawal from the transaction history section in your account dashboard.

A withdrawal may be pending if your account verification (KYC) is incomplete, if there is an active bonus with remaining wagering requirements, or if the withdrawal amount exceeds a standard daily limit that requires additional review. Log in and check your account status, then contact support if the pending status persists beyond the normal processing window for your chosen method.

In most cases, withdrawals must be made to the same payment method and account used for the original deposit. This is a standard anti-fraud and anti-money laundering requirement. If you need to withdraw to a different account — for example, if your JazzCash number has changed — contact support in advance to update your payment details and avoid delays.
Section 4

Bonuses & Promotions

New players who register and make their first PKR deposit are eligible for a welcome bonus. The bonus is typically a percentage match on your first deposit — for example, if you deposit PKR 1,000 and the offer is a 100% match, you receive PKR 1,000 in bonus funds on top of your real money balance. Bonus details, including the exact percentage and maximum bonus amount, are displayed on the promotions section once you log in.

Wagering requirements (also called rollover or playthrough) are the number of times you need to play through your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 before those funds become withdrawable. Your account dashboard shows your current wagering progress in real time.

Yes, in most cases. You can forfeit an active bonus from your account settings or by contacting support. Be aware that forfeiting a bonus will remove both the bonus funds and any winnings generated from them. Your real money balance will not be affected. It is worth reading the bonus terms carefully before accepting — you cannot claim a new bonus on the same deposit after forfeiting.

Yes — 1xcasino runs regular promotions for existing players including reload bonuses, free bet offers on PSL and T20 cricket matches, slot tournaments, and seasonal campaigns. Log in to your account and check the promotions section to see what is currently active. Offers are updated regularly, particularly around major cricket events and PSL season.
Section 5

Games, Slots & Cricket Betting

The Game Lobby includes hundreds of slot games, live casino tables (baccarat, roulette, blackjack, and game shows), bingo rooms, and a full sports betting section covering cricket, football, and esports. Live casino games are streamed in real time with professional dealers. New titles are added regularly — log in and browse the lobby to see the latest additions.

Yes — Pakistan Super League and T20 international cricket are among the primary sports betting markets on 1xcasino. During PSL season, you will find pre-match and live in-play betting on every fixture, including match winner, top batsman, total sixes, and over/under runs markets. International cricket series featuring Pakistan also receive extensive coverage. Visit the Betting page for the full list of available markets.

All slot games on 1xcasino are fully optimised for mobile play. No app download is required — simply open 1xcasino.vin in your mobile browser, log in, and navigate to Slot Games. The games load directly in your browser and work on both Android and iOS. A stable connection — whether mobile data or Wi-Fi — gives the best performance, especially for live casino games.

Navigate to the Bingo section from the main menu. You will see a list of available bingo rooms, each showing the ticket price in PKR, the prize pool, and the next scheduled game time. Select a room, purchase your tickets, and wait for the draw to start. Multiple bingo formats are available — from classic 90-ball to faster 75-ball games.

All casino games on 1xcasino use certified Random Number Generator (RNG) software, independently tested by the game providers. Slot games display their RTP (Return to Player) percentage in the game information panel — this gives you an idea of the average payout rate over a large number of spins. Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers on camera.
Section 6

Account Security

All data transmitted between your device and 1xcasino is encrypted using SSL (Secure Socket Layer) technology — the same standard used by banks. Your personal information is stored securely and is never shared with third parties for marketing purposes. For full details on what data is collected and how it is used, refer to the Privacy Policy.

1xcasino will never ask for your password, PIN, or full payment details via SMS, WhatsApp, or unsolicited email. If you receive a message asking for this information, do not respond and do not click any links in it. Legitimate communications will come from official @1xcasino.vin email addresses only. If in doubt, log in directly through your browser rather than any link provided in a message.

If you suspect unauthorised access to your account, change your password immediately from the account settings page. Then contact support and report the incident so that additional security measures can be applied. If you cannot log in at all, use the password reset option on the Login page. Acting quickly minimises any potential impact on your balance.
Section 7

Responsible Gaming

Important: Gaming should always be a form of entertainment, not a way to earn income. Set a budget you are comfortable losing, stick to it, and take breaks regularly. For detailed self-management tools, visit our Responsible Gaming page.

Yes. From your account settings, you can set daily, weekly, or monthly PKR deposit limits. Once a limit is set, you will not be able to deposit more than that amount within the chosen period. Lowering a limit takes effect immediately; increasing a limit has a cooling-off period to protect against impulsive decisions. This tool is entirely in your control and is recommended for all players.

You can set a temporary break (for example, 24 hours, one week, or one month) or a longer self-exclusion period from your account settings under Responsible Gaming options. During a self-exclusion, you will not be able to log in, deposit, or place bets. The exclusion cannot be reversed before the chosen period ends. Visit the Responsible Gaming page for step-by-step guidance.

No. 1xcasino is strictly for adults aged 18 and above. During registration, players must confirm they meet this age requirement. If identity verification reveals that a player is under 18, the account will be immediately closed and any funds returned. If you are a parent or guardian, please use device-level parental controls to prevent minors from accessing online gambling platforms.

Some signs to be aware of include chasing losses by depositing more to try to win back what you have lost, spending more time or PKR on gaming than you planned, neglecting daily responsibilities or relationships because of gaming, or feeling anxious or irritable when not playing. If any of these apply to you, take a break, talk to someone you trust, and consider using the self-exclusion tools available in your account settings.

Still Have a Question?

If you did not find the answer you were looking for in the FAQ above, the best next step is to log in to your account and use the live support chat. Our team is available around the clock to help Pakistan players with any account, banking, or game-related issue. New to 1xcasino? Registration is free and takes under two minutes.

Register Free Log In to Your Account

18+ only. Please play within your means and take regular breaks. Visit Responsible Gaming for self-management tools.