1xcasino Privacy Policy

1 Introduction

At 1xcasino, we understand that sharing personal information requires trust. Whether you are depositing PKR via JazzCash, placing a bet on a PSL match, or spinning the reels on your favourite slot, some personal data is inevitably involved in making those experiences work securely and smoothly.

This Privacy Policy is our commitment to being transparent about exactly what data we collect, why we collect it, who we share it with (and who we don't), and how long we keep it. We also explain the rights you have over your own data and how to exercise them.

This policy applies to all services provided by 1xcasino, including the website at 1xcasino.vin, any associated mobile platform, and all customer support channels. It does not apply to third-party websites that may be linked from our platform — those sites have their own privacy policies which we do not control.

If you are under 18 years of age, you must not use the 1xcasino platform or provide any personal data to us. Our services are strictly for adults.

2 Data We Collect

We collect personal data in three main ways: information you provide to us directly, information generated automatically when you use the platform, and information received from third parties (such as payment processors) in connection with your transactions.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and contact number
• Residential address in Pakistan
• Identity documents submitted for KYC verification (such as CNIC, passport, or driving licence)
• Payment information — this includes your JazzCash or Easypaisa mobile number, Raast ID, or bank account details used for PKR deposits and withdrawals
• Any information you submit when contacting customer support, including chat transcripts and email correspondence
• Responsible gaming preferences such as deposit limits or self-exclusion requests

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, browser version, and screen resolution
• Session activity logs — pages visited, games played, bets placed, time spent on platform
• Cookies and similar tracking technologies (see Section 6 for full details)
• Login timestamps and account access history

Information from third parties:

• Transaction status and reference data from JazzCash, Easypaisa, Raast, and bank transfer partners
• Identity verification results from third-party KYC service providers
• Fraud detection signals from payment security partners

We do not collect sensitive personal data such as biometric identifiers, racial or ethnic origin, political opinions, religious beliefs, or health information — unless you voluntarily disclose such information when contacting support, in which case it is treated with the highest level of care and used only to address your query.

3 How We Use Your Data

Every piece of data we collect serves a specific purpose. The table below summarises the primary uses and the data categories involved:

We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated processes are used — for example, flagging unusual transaction patterns — these are always subject to manual review by our team before any account action is taken.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our agreement with you — registering your account, processing PKR transactions, and providing the betting and casino services you have signed up for.
• Legal obligation: Processing we are required to carry out to comply with applicable laws — including identity verification, record-keeping for financial transactions, and responding to lawful requests from authorities.
• Legitimate interests: Processing that serves genuine business purposes without overriding your privacy rights — such as fraud detection, security monitoring, platform analytics, and improving the user experience.
• Consent: For marketing communications and non-essential cookies, we rely on your specific, informed, and freely given consent. You can withdraw consent at any time through your account settings.

Where we rely on legitimate interests, we have assessed that those interests do not override your fundamental privacy rights. You can request more information about this balancing test by contacting support.

5 Sharing Your Data

1xcasino does not sell, rent, or trade your personal data. We share data only when genuinely necessary, with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the payment information required to complete your PKR deposit or withdrawal transaction.
• KYC and identity verification providers: Third-party services that help us verify your identity documents and age. These providers are contractually bound to use your data solely for verification purposes and to maintain appropriate security standards.
• Fraud prevention and security partners: Services that help detect unusual login activity, suspicious transactions, or multi-account behaviour. Data shared is limited to what is needed for the specific security purpose.
• Platform and technology providers: Cloud hosting, software, and infrastructure providers that process data on our behalf under strict data processing agreements. They cannot use your data for their own purposes.
• Legal and regulatory authorities: Where we are required by law to disclose information — for example, in response to a valid legal order — we will comply. We will notify you of such disclosures wherever we are legally permitted to do so.

All third parties with whom we share personal data are required to implement appropriate security measures and to process your data only for the specific purposes for which it was shared. We do not transfer personal data to advertising networks, social media data brokers, or any commercial party for their own marketing use.

We do not routinely transfer personal data outside of the region unless the receiving country or service provider offers a comparable level of data protection. Where international transfers are necessary — for example, to a cloud infrastructure provider — we ensure appropriate safeguards are in place.

6 Cookies & Tracking Technologies

1xcasino uses cookies and similar technologies to make the platform work correctly, keep your session active, understand how players use the site, and — with your consent — deliver relevant promotional content.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These enable you to log in, maintain your session while playing, and complete PKR transactions securely. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations, so you do not have to re-enter them each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which game categories are most popular, where users drop off, and how load times compare across devices. This data helps us improve the experience.
• Marketing cookies: Used only with your consent to track whether you interacted with a promotional campaign and to avoid showing you the same offer repeatedly. You can opt out of these at any time.

You can manage your cookie preferences through the cookie consent banner displayed when you first visit the site, or at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using the platform normally. Disabling analytics or marketing cookies will not affect your ability to play, deposit, or withdraw.

We do not use cookies to track your activity on third-party websites outside of 1xcasino.vin.

7 Data Security

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction.

• TLS encryption is applied to all data in transit between your device and our servers.
• Data at rest is encrypted using industry-standard protocols on all storage systems.
• Access to personal data within 1xcasino is restricted on a need-to-know basis — only staff whose role requires access to specific data can view it.
• Payment data — including JazzCash and Easypaisa details — is handled through tokenised systems wherever possible, meaning full payment credentials are not stored on our platform.
• We conduct regular security assessments of our infrastructure and third-party integrations.
• All staff with access to personal data receive data handling training and are bound by confidentiality obligations.

No online platform can guarantee absolute security. If you suspect your 1xcasino account has been accessed without your authorisation, contact support immediately. We will investigate and take appropriate steps, which may include temporarily suspending the account pending a security review.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as promptly as possible and take immediate steps to contain the incident.

8 Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and a defined period after account closure, to allow for the resolution of any disputes or queries.
• Financial transaction records: PKR deposit, withdrawal, and bet history records may be retained for a minimum of five years following the transaction date in line with standard financial record-keeping practices.
• KYC and identity documents: Retained for the period required by applicable anti-money laundering and fraud prevention obligations, typically five years from the end of the customer relationship.
• Customer support records: Chat transcripts and email correspondence are retained for a period sufficient to resolve complaints and for quality assurance purposes.
• Marketing data: If you opt out of marketing, your email address is retained on a suppression list to ensure we do not contact you again. It is not used for any other purpose.
• Anonymised analytics data: Aggregated, non-identifiable usage data may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Privacy Rights

As a 1xcasino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through your account dashboard:

• Right of access: Request a copy of all personal data we hold about you, including account information, transaction history, and any correspondence on file.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that we correct it. For certain data types (such as name), we may ask for supporting documentation.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that some data must be retained by law and cannot be deleted on request.
• Right to restrict processing: Ask us to pause processing of your data while a dispute about its accuracy or our legal basis for using it is resolved.
• Right to data portability: Request your personal data in a structured, machine-readable format where the processing is based on consent or contract.
• Right to object: Object to processing based on legitimate interests — including profiling for marketing purposes. We will stop processing unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you can withdraw that consent at any time via account settings. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all privacy rights requests within a reasonable timeframe. We will not charge a fee for straightforward requests. If a request is particularly complex or you submit multiple requests in a short period, we may need additional time and will keep you informed.

10 Children's Privacy

The 1xcasino platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that personal data has been submitted by someone under 18 — whether through account registration or any other means — we will immediately close the associated account, delete the personal data, and reverse any related financial transactions where possible.

Parents and guardians who believe a minor may have accessed the platform should contact support immediately. We take underage access seriously and will act swiftly on all reports. Our Responsible Gaming page contains further information on protecting younger family members from accessing gambling services.

11 Third-Party Links

The 1xcasino platform may contain references to third-party services — such as payment providers including JazzCash and Easypaisa. When you leave the 1xcasino.vin domain and interact with a third-party service, that service's own privacy policy applies to any data you provide.

1xcasino is not responsible for the privacy practices of any third-party website or service, even if access is initiated from our platform. We recommend reviewing the privacy policies of any external services you use in connection with your 1xcasino account.

Game software providers whose titles are available in the Game Lobby may collect limited technical data for game performance purposes. This is governed by their own licensing terms and is separate from the personal data 1xcasino holds about you as an account holder.

12 Changes to This Policy

1xcasino may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or updates to applicable law. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes — for example, changes to the types of data we collect or new categories of third parties we share data with — we will notify registered players via an in-platform notification or by email before the changes take effect. This gives you the opportunity to review the updated policy and, if you do not agree, to contact us to discuss your options including account closure.

Your continued use of the 1xcasino platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to check this page periodically so you are always aware of how your data is being handled.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the 1xcasino support team. We are available 24 hours a day, 7 days a week.

The quickest way to reach us is via the live chat function available within your account after logging in. Email support is also available — you will find the contact address in your account dashboard once logged in.

For privacy-specific requests such as data access, rectification, or erasure, please mark your message clearly as a "Privacy Request" so it can be directed to the appropriate team member promptly.

For concerns related to responsible gaming, self-exclusion, or account closure for wellbeing reasons, please visit the Responsible Gaming page for dedicated guidance and direct contact options.